3. How to buy
4. Drafting of the contract
6. Shipments to Italy
7. International shipments
8. Voucher – Gift certificates – Promotions
9. Warranty and defective products
10. Returns and Right of withdrawal
12. Information and Claims
“Sindbad” is the company Sindbad s.r.l. which sells “Ocarina” through the ocarinaplayer.com site;
“Products” are the products that are part of the online catalog on the site ocarinaplayer.com.
“Customer” is the buyer of products which is the consumer status, meaning those natural and legal persons who purchase and act for purposes other than business or professional activity.
“Site” is the set of web pages related to ocarinaplayer.com
“Prices” means the costs of the products indicated on the Site;
“Delivery Costs” means the shipping costs of the products;
“Promotions” means sales made by Sindbad under special conditions for all or part of products and for limited periods of time;
“Discount Coupons”: occasional Sindbad’s coupons guaranteeing a discount rate on a future purchase as provided in the coupon;
“Cart” is the virtual container on the site of the Products selected by the Customer for purchase;
“Sales Terms” are the rules that govern the relationship between Customer and Sindbad for the purchase of products.
The offer and the sale on the ocarinaplayer.com website integrate a distance contract governed by Art. 50 ss. of Legislative Decree of 6 September 2005, no. 206 (of Code of Consumption), as well as Legislative Decree no. 70 (c. Law on Electronic Commerce). The purchase of the products is intended for consumers. Those terms of sale rules the relationship between Customer and Sindbad for the purchase of Products on the site. The Customer is required to read carefully the Sales Terms that Sindbad makes available to him in order to allow him to reproduce and store the Remember Terms in accordance with the provisions of art. 12, co. 3 of Legislative Decree no. 70/2003.
HOW TO BUY
For the purchase of the Products, the customer must register by entering their own details, following the instructions provided by the registration program. Purchase orders must be exactly completed in each part. After completing this operation by pressing the “Buy” button, the Customer will display a screen containing the purchase order summary, including the Delivery Costs, with a request for further confirmation of the purchase procedure. If the customer needs to modify the purchase order or modify some of the data contained therein, he must quit the procedure and fill in the order form again. After viewing the summary, the customer will have to select the type of payment desired (bank transfer, Paypal or credit card) and click on the “Place Order” button.
DRAFTING OF THE CONTRACT
Upon confirmation of the payment procedure by the Customer, the terms of sale and the additional information contained on the site will be fully understood and accepted by the Customer. The purchase confirmation sent to the customer at the e-mail address will constitute acceptance of the contract proposal. The contract will be deemed terminated and will be binding on both parties at the time the Receipt will be sent to the Customer. Receipt sent by email will contain the indication of the Product (s) purchased, indication of the price, term of payment, delivery costs.
Product prices are expressed in Euros and are inclusive of all applicable taxes. The prices of the Products are not inclusive of the Delivery Costs, the amount of which will still be indicated to the Customer in the Purchase Order Summary. The product price will be the one shown on the site at the time of order. Subsequently, no price increases or decreases will apply, even in conjunction with the previous or subsequent promotional sales order. The customer can choose between three payment methods: direct debit on Paypal account, credit card through the Paypal platform or through bank transfer. Paypal payment (valid only for Paypal account holders): Customer will have to provide the required data that will be managed directly by Paypal. Payment via PayPal: Customer will have to provide the requested data which will be managed directly by Paypal. The information will be encrypted using encryption systems that prevent it from being used by third parties. Upon completion of the transaction, if it is successful, Paypal’s payment system will send an email to the Customer confirming the transaction and Sindbad will receive a delivery authorization email. Payment by bank transfer: the customer who chooses this payment method will receive all the bank data necessary to make the transfer together with the purchase confirmation. Customer can make payment through his trusted bank, taking care to indicate the order ID as a causal one. The order will not be dispatched until the funds are transferred to the Sindbad account.
SHIPMENTS TO ITALY
The delivery of the products will be done by courier, the timing will vary depending on the destination, the time of the day when the order will be acquired and the availability of the product itself. For the goods available Sindbad will deliver to the courier within 2 business days after the payment. Delivery times on national territory will be 2/3 working days from delivery to courier. For hard-to-reach locations such as mountain resorts, smaller islands, remote areas, delivery times will be 3/4 working days. Customer can call customer service at + 39 055 5001886 from Monday to Friday from 09.30 to 13.30. Upon receipt of the product, the customer must check that the parcel is intact and perfectly closed. If the parcel is not complete or damaged, the Customer must immediately report the issue to the courier; Otherwise the Product will be considered to be delivered regularly. In case of absence of the Customer, the courier will leave a postcard (transit notice) with instructions for return within the next 72 hours. After that term, the parcel will automatically be returned to Sindbad’s warehouses.
The shipping cost for deliveries in the national territory will be 10,00 € for orders weighing less than 3 kg. * * The weight value is expressed in Kg. Is to be considered as a volumetric or dimensional weight (depends on the amount of Space occupied by the parcel). The shipping cost may vary based on specific promotions and is faithful to what is stated on the site. It is not possible to indicate a day and / or a specific time for delivery. All of our deliveries are entrusted to express couriers who do not offer this service. We therefore invite you to indicate at the order (shipping address) an address where there is always someone to pick up. Adding a valid Customer’s telephone number may facilitate the delivery of the parcel.
The customer can buy and receive products even outside Italy. The shipping cost will vary from country to country and payment will be possible by bank transfer, Paypal or credit card. The cost of shipping will depend on Country and ZIP code of destination and on weight: shipping cost will be automatically calculated at Order’s placement and can be verified byCustomer before Order’s confirmation. Sindbad will deliver the goods to the courier as soon as possible, however no later than three days from the day after payment is received.
VOUCHER – GIFT CERTIFICATES – PROMOTIONS
Sindbad srl will be able to place discount vouchers within Ocarina’s packaging, send by email or publish on its social channels. These can be used only by the date indicated on the voucher. The discount voucher must be included in the order summary page and activated by the appropriate “apply promotional code” command. The system will update the total amount of the order deducing the value of the voucher. The discount voucher can be accumulated with other business initiatives only in the cases where it will be expressly indicated, otherwise it will not be possible to accumulate the voucher with other business initiatives. The system will automatically place the promotion in the shopping cart and therefore no exception may be required by the Customer. Sindbad has the right to send complimentary Product to Clients. No substitution will be possible with respect to products received free of charge by the Customer.
WARRANTY AND DEFECTIVE PRODUCTS
Sindbad recognizes on the products sold a 24-month warranty from the date of delivery of the good, provided that the other specific features of the warranty conditions are respected, as provided for in the applicable law, as far as applicable, to Art. 128 and ss. Legislative Decree 206/05 on sales contracts and guarantees on consumer goods. This warranty will apply to the product with defects of conformity and / or malfunctions not found at the time of purchase, provided that the product is properly used and due diligence, that is to say, respecting its intended purpose and what is stated in the user manual contained therein, in compliance with the various operating rules indicated therein.
Sindbad will charge shipping costs for the return of the defective product within the limits of 10 euros in Italy and 12 in Europe and will send the substitute item indicated by the Customer at its own expense.
Before sending out the defective product, Customer is kindly asked to contact Sindbad by sending an email to email@example.com for a defect assessment and receiving directions for shipping. Shipment of defective product must always be agreed in advance with Sindbad.
The shipping address is: Sindbad srl – Via Giano della Bella, 23 – 50124, Firenze (FI) – Italy.
The Customer must carefully pack the product in the original packaging and insert the copy of the purchase invoice. The replaced or repaired product will be shipped by Sindbad by express courier. In the event that the Product is no longer available, Sindbad will redeem the cost indicated in the purchase order including the shipping costs within 14 working days after receipt of the defective Product.
Click here to open a support ticket
RETURN AND RIGHT OF WITHDRAWAL
For the purposes of articles. 64 and ss. D.Lgs. N.206 / 05 the Customer may exercise the right of withdrawal without any penalty and without specifying the reason within 30 days from the date of delivery of the Product. Unless otherwise indicated by Sindbad, refunds will be made through the same payment channel used by the Customer at the time of purchase. The customer will have to follow this simple procedure:
A) Send a written request by e-mail to: firstname.lastname@example.org or by ordinary mail to: Sindbad srl, Via Giano della Bella, 23 – 50124, Firenze – Italy.
B) Use a courier of your choice and send the product to Sindbad Srl – Via Giano della Bella, 23 – 50124 – Florence (FI) carefully packaged in the original package and include a copy of the request sent.
Shipping costs for returning the product to Sindbad are the responsibility of the Customer. Sindbad will make a refund of the cost indicated on the purchase order within 14 business days after receipt of the Products. The exercise of the right of withdrawal will be ineffective if the returned product is not intact, i.e. the original packaging is missing or in presence of any part of the product that has been altered; Or for damage to the product for reasons other than transport.
In order to purchase the Products on the Site you must be registered and provide the personal data required in the form. The data provided at registration is handled by Sindbad for the purposes and with the procedures described below and in any case in full compliance with Legislative Decree 196/2003 (Personal Data Processing Code) and its subsequent amendments . The personal data provided are handled for the following purposes: a) Fulfillment related to the stipulation and execution of the contract, b) Statistic purposes and submission of advertising materials, including by means of electronic mail. Data processing for the purposes set out is done both in automated and non automated modes for the time needed to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, misuse, or misuse, and unauthorized access. Your personal data is optional. Any refusal to provide the data implies the impossibility of purchasing the Products on the Site.
The holder of the treatment is Sindbad S.r.l. – Via Giano della Bella, 23 – 50124, Firenze (FI) – Italy – P.iva 06117640489 – email: email@example.com
The personal data provided to Sindbad are only known to the subjects expressly assigned by the data controller and competent within the corporate structure to perform the activities necessary for the proper management of the relationship with the user within the scope indicated. The subjects to which personal data refer may, at any time, exercise the rights set forth in art. 7 of Legislative Decree 196/2003 and in particular the right to obtain confirmation of the existence or not of the data, request correction, integration and cancellation, by sending a written request addressed to Sindbad Srl, Via Giano della Bella, 23 – 50124, Firenze (FI) – Italy or by sending an e-mail to firstname.lastname@example.org
INFORMATION AND CLAIMS
For information or clarification on sales conditions and products, please contact us at +39 055 5001886 from Monday to Friday from 9.30 am to 1.30 pm or send an e-mail to email@example.com
The contract between Sindbad and the customer is governed by the Italian Laws. In the event of a dispute between Sindbad and a Customer, the parties may resort to a friendly and safe negotiation with the help of a neutral and competent conciliator. In the event of a negative outcome of the conciliation attempt or refusal by the Customer to adopt the above procedure, any dispute between Sindbad and the Customer shall be the responsibility of the Judge of the place of residence or domicile of the Consumer if they are located within Italy. For Clients domiciled in EU states, Art. 15-17 Reg. 44/01 UE. For clients domiciled outside the European Union, the exclusive jurisdiction of the Court of Florence will be competent.