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Connect Ocarina to your computer and verify that the playlist is named with standard characters. Also check that it is not empty: Ocarina does not display empty playlists or those containing .flac files.
When a track is playing, the title scrolls on the screen. Connect Ocarina to the computer and make sure that:
– the track is contained in a folder of 40 tracks maximum
– Ocarina does not play tracks that are not contained in a folder (40 tracks maximum)
– the track is in a compatible format
– see also FAQ 8
‘- Check that the USB cable is working and that the USB socket is clean. If in doubt, recharge with another cable if available (check that the cable used has a long micro USB connector like the original to successfully establish the contact).
– Connect Ocarina to a laptop or a charger compatible with Ocarina (see User guide or Quick guide). Make sure they are perfectly connected and that the Ocarina USB plug does not move
– If Ocarina has been discharged for several days, it is recommended to recharge it with a more powerful charger: 5V/2.4A
– After 30 minutes, press the Ocarina button (O) to check if the battery is charging (the battery symbol will flash on the screen). If it does not light up, check the previous points again
– Keep Ocarina under control for a few hours.
– Some computers must be switched ON before being connected to Ocarina or they will not activate recharging, and if they go into stand-by mode they could interrupt it.
– Sometimes, even if the Ocarina battery is almost completely discharged, the screen may indicate that the battery is charged. Ignore this indication and keep Ocarina in charge.
If the problem persists, please open a Help Ticket.
Ocarina does not reproduce any sound when connected to the USB cable (this is a safety device to prevent children from using if connected). If the track title is scrolling on the screen, check that the volume is not at minimum. Press the right arrow until the volume symbol on the screen has 5 notches. Check that the downloaded files are in the supported formats: Ocarina does not reproduce files that it does not recognize (corrupted files and files containing too long titles or special characters).
It is always advisable to test the original tracks on your pc before loading these onto Ocarina.
See also FAQ 8.
Finally, try a listening test with headphones.
If the problem persists, open a «Help Ticket».
Check the battery charge level. If the battery is charged, verify that the Auto Power Off setting is Off. Also connect Ocarina to the pc and check if the setting.bin file is present; if yes, it should be deleted. Finally check if the problem occurs with a particular track (see FAQ 7).
Make sure to unlock the correct setting. In fact, the “Quick Lock” setting is enabled/disabled only by the square key, while the “Permanent Lock” is enabled/disabled only from the Parental menu. It is not possible, for example, to deactivate the “Permanent Lock” with the square key. If the problem persists, connect Ocarina to the computer and delete the setting.bin file if present.
To check the correct volume of Ocarina, you need to play one of the original tracks. Tracks transferred to Ocarina may have a lower volume.
– The volume of Ocarina is configured to protect children’s hearing accordingly to the Community law obligations. In this way, the volume level can be managed independently and safely by children.
– Accessing the Parental Menu, you can increase the volume of Ocarina by selecting the “outdoor” volume mode. This allows to increase the volume beyond 90 Db and only by an adult.
Warning! The use in volume mode “outdoor” must always take place under the supervision of an adult and Ocarina must never be put in direct contact with the ear to avoid any risk of permanent hearing damage.
– for an adult use, Ocarina provides a special update which makes the external volume always available without needing to be activated from the Parental menu. See the Ocarina System Update section.
Ocarina only saves the sleep timer settings (Zz). The other menu settings are automatically disabled when Ocarina turns OFF. When switched ON again, Ocarina keeps the playback parameters (playlist, track and standard volume) as defined when turned off.
The tracks in a playlist are played in alphanumeric order. If you want to change the playback order, rename the files by adding an increasing number from 01 to 40 (according to the order you wish) at beginning of file’s name.
Ocarina supports all major audio formats, including MP3, WAV, M4A, OGG, AAC, WMA. In case of problems with these formats, see FAQ. 7.
Ocarina is an offline device and does not support streaming platforms.
The operating systems compatible with Ocarina are the following:
– Windows® XP, Windows Vista, Windows 7, Windows 8, Windows 10
– Mac OS X 10.5 +
To manage Ocarina, it is not necessary to install any additional driver.
It may be a crash in Ocarina’s internal memory.
– If Ocarina allows it, reset it (see FAQ 9)
– If the computer recognizes Ocarina, you can format (initialization) the Ocarina’s memory (*)
– Wait until Ocarina turns off and after 2-3 days fully charge the battery. (*)
(*) NB. Ocarina’s memory must be formatted (initialized) in MS-DOS FAT or FAT32 mode according to the procedure supplied by your computer. If the problem persists, please open a Help Ticket.
The reading time of the fully charged battery is approximately 15 hours, the full charging time is less than 3 hours. Ocarina has a low battery consumption even when it is turned OFF. For this reason, even if it is not used, the Ocarina battery discharges in 2/3 weeks.
When Ocarina is charging, the notches scroll inside the battery symbol on the screen. After a few seconds, the screen turns OFF but the charge continues. Similarly, when the battery is completely discharged, the screen does not display the charging in progress.
It is always possible to check if the charge is in progress by pressing the Ocarina button (O).
If you are charging via a laptop, make sure it has a sufficient charge level.
To recharge Ocarina, the pc must be switched ON: if it goes into stand-by mode, the Ocarina battery may not be charged. Also make sure that the Ocarina USB socket and the USB cable are intact.
Yes, Ocarina can be charged by connecting it to a normal electrical outlet using a battery charger with micro USB and an output socket: 5V/1A or 5V/1.5AN.
Do not charge Ocarina with higher power chargers, except in exceptional cases (up to 5V / 2.4A) and do not exceed 3-4 hours of charging.
No, but the battery can be replaced by the Ocarina Service Center. You can open a Help Ticket to request the battery replacement.
This is possible if the stereo has an audio or micro USB input
– if the stereo has a USB socket, connect Ocarina using the supplied micro USB cable. This way you will be able to manage the sound reproduction thanks to the stereo controls.
– If it has an audio input, connect Ocarina via an audio cable with a 3.5 mm socket (not supplied). The sound reproduction will be managed by Ocarina.
Connect Ocarina to the computer using the supplied micro USB cable. Ocarina appears on your computer as an external device. You can manage (copy, rename, delete, etc.) the content directly from your computer as on any external memory (for example, USB pen or hard drive).
(see also Ocarina Formatting).
Connect Ocarina to the computer using the supplied micro USB cable. Ocarina appears on your computer as an external device. This means that you can transfer content from your computer to Ocarina and vice versa as to any external memory (for example a USB pen or a hard disk) using copy/paste or drag/drop.
Yes, but only if these are in compatible formats (see FAQ 2).
You can buy a new cable from the store on our web site www.ocarinaplayer.com or a micro USB cable (28-38 AWG) from any electronics store. In the latter case, you must verify that the cable purchased has a micro-usb connector long enough for Ocarina.